P1: Handling Complaints/Disputes & Disciplinary Case Studies (P102S0245)
Clients are more educated and well-informed these days, and from time to time, complaints/disputes can arise between clients and the estate agents/salespersons. This lesson will help participants acquire a good knowledge and understanding of the CEA’s Dispute Resolution Scheme, in order to resolve complaints/disputes with their clients. The lesson will also cover the conduct of Disciplinary Proceedings, and through the use of relevant Case Studies, participants will be more familiar with the CEA’s regulations and guidelines when conducting estate agency work.
At the end of this session, participants will have a good knowledge and understanding of the following:
Trainer: Mr Chris Koh
Course Fees: $60 (inclusive of GST)
Serial Code: P102S0245
2 core CPD credit hours approved by the CEA for the mandatory CPD Scheme.
You may register either ONLINE via the link provided or PERSONALLY at our office.
Office Location Toa Payoh: 490 Lor 6 Toa Payoh, #09-16 HDB Hub, Biz 3 Singapore 310490.
Office Location Tampines: 300 Tampines Avenue 5, #05-03 NTUC Income @ Tampines Junction Singapore 529653.
Office Hours: Mon - Fri: 9am - 6pm. Closed on Sat, Sun & Public Holiday.
Cash or NETS or Cheque payable to "Real Centre Network Pte Ltd"